Who is this article for?

Users who want to learn what to do when their email is already in use.

No elevated permissions are required.

If you try to associate an email that's already in use with an Ideagen Machine Safety account, you will encounter an error.

This article telsl you what you can do to resolve the issue.

1. Issue

When trying to add an email to an account, you get the: "Email is already in use" error. This is likely because the email address is already associated with an account in the system.

2. Resolution

To resolve the issue, open a support ticket to request a transfer of the email address to the new account.

Please provide the full name and email address of the user and the name of the account(s) which the email is currently associated with, as well as the name of the account to which it needs to be transferred to.

If you are uncertain about the name of the account to which your email is currently linked, we can assist you in identifying it and removing it from that account.